Returns

  • Returns must be notified by you to us within 48 hours of receiving your items. Upon notification, we will issue you with a Returns Authorisation code unique to your return.

  • Returns must be sent to us within 7 days of receiving your items.

  • You must notify us of any returns via email before sending back any items and include your invoice number and Returns Authorisation code within the parcel. We cannot guarantee a refund or refunds may be delayed if your invoice number and Authorisation Code isn't included in the parcel.

  • Items must be unused, unopened, in all the original packaging with all seals intact to receive a full refund. You cannot cancel your order or demand a refund once you have opened the product containers or packaging, or if you have used the product. We cannot accept and issue a refunds for any item which is damaged.

  • Orders will not be refunded until the items have been received and inspected by us. We will process the refund back to the original credit/debit card/PayPal account used to purchase the item.

  • Please note we do not take any responsibility for items lost or damaged when being returned to us, to avoid problems ensure items are packed securely, keep a proof of postage receipt from the post office or send the items back to us via a tracked/recorded service which insures the value of your goods.